[ Legal ] Terms & Conditions

Terms & Conditions

Last updated · 27 May 2026 / We Are Ampl Ltd / England & Wales

These Terms and Conditions govern your use of amplconsulting.ai and the AI Setter System provided by We Are Ampl Ltd ("Ampl", "we", "us"). By using this website or engaging us as a service provider, you agree to these terms.

If you have signed a separate Services Agreement with us, that signed agreement governs the commercial relationship. These terms supplement it and apply to your use of the website and to anyone who visits the site without signing.

1. Scope of these terms

These terms apply to:

  • Visitors to amplconsulting.ai and any related Ampl-owned subdomain.
  • Clients of the AI Setter System and any associated services.
  • Anyone who books a call, completes a form, or otherwise interacts with our funnels and onboarding portals.

Where there is a conflict between a signed Services Agreement and these terms, the signed Services Agreement takes precedence.

2. The service

The AI Setter System is a managed service in which we deploy and operate an AI appointment setter on your behalf across agreed messaging channels. A typical engagement includes:

  • A custom AI setter configured to your voice, offer, and booking flow.
  • Deployment across the agreed channels (Instagram DMs, WhatsApp, SMS, or others as agreed).
  • Voice cloning via ElevenLabs where requested.
  • Ongoing management, tuning, and performance monitoring.
  • A monthly performance report.

Any additional features, extensions, or integrations outside the listed deliverables may affect timeline and fees and must be agreed in writing.

3. Fees & payment

Fees are set out in the Services Agreement signed at the start of the engagement. Unless otherwise agreed:

  • The setup fee and first month's retainer are charged on signing.
  • All subsequent payments are taken automatically every 4 weeks from the date of the first payment.
  • If a scheduled payment fails, you have 7 days from the date of the first failed attempt to settle the outstanding balance. After 7 days we may suspend and deactivate the AI Setter System without further notice. Reactivation may be subject to a reinstatement fee at our discretion.
  • All fees are non-refundable except where the 30-day guarantee applies (see below).
  • You are responsible for all third-party platform and API costs incurred in connection with the service, including ManyChat subscription, Claude API usage, ElevenLabs usage, and any other platform charges. These costs are separate from and in addition to the fees payable to us.

4. 30-day money-back guarantee

If you are not satisfied with the AI Setter System within the first 30 days, you may be eligible for a full refund of your first payment. The following conditions must all be met:

  • The refund must be requested in writing to thomas@weareampl.com within 30 days of the date of signing. Requests made after this date will not be considered.
  • The AI Setter System must have been live and operational for at least 20 days prior to the refund request.
  • You must have fully completed the Ampl onboarding portal in its entirety, including every required link and at least one file uploaded for each section. Incomplete sections, blank fields, or missing files will disqualify the request.
  • You must have responded to all communications from Ampl within 48 business hours throughout the onboarding and live period. Any failure to respond within this window will disqualify the request.

If all conditions are satisfied, your first payment will be refunded within 14 business days of the approved request. After 30 days from the date of signing, the guarantee expires entirely.

5. Your responsibilities

As a client, you agree to:

  • Provide timely access to the accounts, content, and information needed to deliver the service.
  • Ensure all third-party platform accounts (Instagram, Facebook, WhatsApp, and any other agreed channels) are in good standing and compliant with each platform's terms of service.
  • Review and approve all AI-generated content, workflows, and voice configurations before they go live.
  • Designate a primary point of contact for the engagement.
  • Promptly notify us of any platform restriction, complaint, or regulatory contact arising from the service.

If you fail to provide requested information, access, or approvals within 14 calendar days of request, we may suspend the affected services without liability until you respond. Fees remain payable during any suspension. If cumulative delays exceed 21 calendar days, we may deem the deployment phase complete and begin billing the monthly retainer.

6. Voice cloning

Where voice cloning is agreed as part of the service, you give us explicit permission to record, process, clone, and synthesise your voice for the purpose of generating audio and voice-note content on your behalf within the agreed channels.

You confirm that:

  • The voice provided for cloning is your own, or you have obtained all necessary permissions from any third party whose voice is included.
  • This consent is freely given and informed, and may be withdrawn at any time by written notice to us.
  • Withdrawal of consent ends our right to generate new voice content but does not affect content already produced.

Voice data is stored and processed by ElevenLabs Inc. under appropriate data processing terms. It is used solely for your benefit and will be deleted within 30 days of termination of the agreement or earlier withdrawal of consent.

7. No guarantee of results

We will deploy and operate the AI Setter System with reasonable skill and care. We do not, however, guarantee, warrant, or represent any of the following:

  • The number of bookings, appointments, conversations, or sales you will generate.
  • The revenue impact of the service.
  • The tone or wording of any specific AI-generated message.
  • The uninterrupted or error-free operation of the system.

Results depend on factors outside our control, including your offer, audience, content, responsiveness, and external market conditions. You are responsible for reviewing and approving AI-generated content before relying on it for any business decision.

8. Third-party platforms

The AI Setter System operates on third-party platforms including Meta (Instagram, Facebook, WhatsApp), ManyChat, ElevenLabs, and others. Each is governed by its own terms of service and policies, which may change without notice.

You are solely responsible for ensuring your accounts, content, and business practices comply with the applicable terms of service of each platform used. We will provide reasonable guidance where requested but do not monitor, audit, or certify your compliance.

We accept no liability for any action taken by a third-party platform against your accounts, including restriction, suspension, or permanent ban. If a platform action prevents delivery of the service for more than 30 consecutive days, you may terminate the agreement on written notice. Where a platform action is directly caused by your own content or business practices in breach of that platform's terms, you will indemnify us against any resulting claim or cost.

9. Intellectual property

We retain full ownership of all intellectual property comprising the AI Setter System, including its system prompts, agent architecture, workflows, integrations, tooling, and methodology, whether developed before or during your engagement.

You are licensing use of the AI Setter System for the duration of your engagement. The licence ends on termination. You are not purchasing the system and have no right to access, copy, replicate, or deploy any part of the underlying system independently.

If you wish to purchase the AI Setter System outright — including full access to the architecture, prompts, workflows, and codebase — this can be arranged at an additional cost to be agreed separately in writing.

We may use anonymised results and learnings from your engagement for marketing and research purposes. No identifying information will be shared without your prior written consent.

10. Limitation of liability

Our total liability under any engagement shall not exceed the total fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.

We shall not be liable for any indirect, incidental, or consequential loss, including but not limited to loss of profit, loss of revenue, loss of business opportunity, or loss of data.

Nothing in these terms limits either party's liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited by law.

11. Termination

Either party may terminate the engagement with 30 days' written notice. All fees are payable up to the date of cancellation. No refunds will be provided for payments already made, except where the 30-day guarantee applies.

We may suspend or terminate the service immediately if you breach a material term of these terms or the Services Agreement, including non-payment, misuse of the system, or breach of a third-party platform's terms.

12. Use of this website

You may access and view the content of amplconsulting.ai for personal and non-commercial information purposes. You may not:

  • Copy, reproduce, or republish any material from this site for commercial use without our written permission.
  • Attempt to gain unauthorised access to any part of the website, the servers hosting it, or any connected database or service.
  • Use the site in any way that breaches applicable laws, infringes the rights of any third party, or is fraudulent or harmful.
  • Scrape, harvest, or otherwise extract data from the site by automated means.

The site is provided "as is". We do not warrant that it will be available without interruption or error.

13. Changes to these terms

We may update these terms from time to time. The current version is always available at this URL with the "Last updated" date shown at the top of the page. Material changes to a signed Services Agreement require written agreement from both parties.

14. Governing law & dispute resolution

These terms are governed by the laws of England and Wales. Any dispute will first be addressed through good faith negotiation. If a resolution cannot be reached within 30 days, the parties submit to the exclusive jurisdiction of the courts of England and Wales. The prevailing party in any dispute is entitled to recover reasonable legal fees and costs from the other party.

15. Contact

Questions about these terms can be sent to: